Terms of Service

1. Agreement

These Terms of Service govern your use of hypernormforai.com and the HyperNorm data normalization and entity resolution platform (together, "the Service"), operated by HyperNorm AI Private Limited ("the Company," "we," "us," or "our") (Prestige Tech Park III, Tower B, Marathahalli, Bengaluru, Karnataka 560103, India).

By creating an account, accessing the API, or otherwise using the Service, you confirm that you have read, understood, and agree to these Terms. If you are agreeing on behalf of an organization, you represent that you are authorized to bind that organization. Nothing in these Terms limits any statutory rights you hold under the laws of your country of residence.

2. Use of the Service

HyperNorm is a data infrastructure tool designed for data engineering teams. When using the Service, you agree to:

• Use the Service only for lawful purposes and in accordance with these Terms;
• Not submit data feeds that contain personal information of third parties unless you have a lawful basis for doing so and have disclosed this in your own privacy notices;
• Not interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure;
• Not attempt unauthorized access to any account, system, or network connected to the Service;
• Not reverse-engineer, decompile, or copy the Service except as permitted by mandatory applicable law;
• Not use the Service to train competing machine learning models or to build a product that replicates the primary functionality of HyperNorm.

You must be of legal age in your jurisdiction to enter into this agreement, or have parental or organizational consent where required.

3. Intellectual Property

The Service, including the normalization engine, entity resolution algorithms, API, documentation, and all associated software and content, is owned by the Company or its licensors and is protected under applicable intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal data engineering purposes in accordance with these Terms and your plan.

HyperNorm, "One record. Every source.", and related marks are trademarks of the Company. You may not use them without prior written permission.

4. Your Data

You retain all ownership and rights to the data feeds, schemas, configuration files, and other content you submit to the Service ("Customer Data"). You grant the Company a limited licence to process, store, and return Customer Data solely to deliver the normalization and entity resolution results you request.

The Company will not use Customer Data to train machine learning models, benchmark against competitors, or share with third parties except as described in our Privacy Policy. You are responsible for ensuring you have the right to submit and process your Customer Data through the Service.

5. Plans, Payment, and Cancellation

The Service is offered under a free Starter tier and paid plans (Developer, Team, Enterprise). Paid plan fees are charged monthly or annually as selected at sign-up, via the payment processor shown at checkout. All fees are in USD unless otherwise stated.

You may cancel your paid subscription at any time; your access continues until the end of the current billing period. We do not provide pro-rata refunds for unused periods except as required by applicable law. If you exceed the record limit of your plan tier, additional usage is charged at the overage rate shown in your account settings.

We may change pricing with 30 days' advance notice to the email address on your account. Continued use of the Service after the effective date constitutes acceptance of the revised pricing.

6. Disclaimers

The Service is provided on an "as is" and "as available" basis. The Company makes no warranty, express or implied, that the normalization output will be error-free or that entity resolution will achieve any specific precision rate on your particular data set. Match confidence scores are probabilistic estimates, not guarantees of correctness. You are responsible for validating critical outputs before using them in downstream production systems.

We disclaim all other warranties to the maximum extent permitted by applicable law. Mandatory consumer or business warranties applicable under the laws of your country of residence are not affected.

7. Limitation of Liability

To the maximum extent permitted by applicable law, the Company's total liability for any claim arising from or related to the Service will not exceed the greater of (a) the fees you paid to the Company in the three calendar months immediately preceding the claim or (b) USD 100. This limitation applies whether the claim arises in contract, tort, statute, or otherwise.

In no event will the Company be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits or data, even if advised of the possibility of such damages. Nothing in this clause limits liability that cannot be excluded under mandatory applicable law.

8. Indemnification

You agree to indemnify, defend, and hold harmless HyperNorm AI Private Limited and its officers, employees, and contractors from and against any claims, liabilities, damages, or costs (including reasonable legal fees) arising from your use of the Service in violation of these Terms, your submission of Customer Data you were not authorized to process, or your infringement of any third-party right.

9. Termination

Either party may terminate this agreement on written notice. We may suspend or terminate your access immediately if we reasonably believe you have breached these Terms, are misusing the Service, or if continued access poses a security risk. On termination, your licence ends, and we will delete your Customer Data within a reasonable period subject to any legal retention obligations. Sections 3, 4, 7, 8, 10, and 11 survive termination.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute, controversy, or claim arising out of or relating to these Terms or the Service, including questions of validity, breach, or termination, shall be referred to and finally resolved by arbitration administered in accordance with the Arbitration and Conciliation Act, 1996 (India) as amended. The seat and venue of arbitration shall be Bengaluru, Karnataka, India. The arbitration shall be conducted in English by a sole arbitrator mutually agreed between the parties or, failing agreement within 15 days, appointed by the Karnataka High Court.

Nothing in this clause prevents either party from seeking urgent interim relief from a court of competent jurisdiction. This clause does not affect any mandatory consumer-protection rights you hold under the laws of your country of residence.

11. Changes and Contact

We may update these Terms from time to time. Material changes will be reflected by a new "Last updated" date and, where the change is significant, by notice to the email address on your account. Continued use of the Service after the effective date of any change constitutes your acceptance of the revised Terms.

Questions about these Terms? Contact us at: